Questions, answered.
For visitors
Does Gotickt charge a booking fee?
No. You pay the price the organiser sets, directly to the organiser's own payment gateway.
Where are my tickets?
On your private pass page (linked in your confirmation email) and under My passes, with your email and booking code. Show the QR at the gate.
How long are seats held?
Ten minutes from the moment you continue to payment. If you don't pay in time they go back on sale.
Can I get a refund?
Refunds follow each organiser's policy, shown on the event page. The organiser refunds through their own gateway.
What does "Sample" mean?
Sample events show how Gotickt works. They are made up and sell nothing.
For organisers
Does Gotickt take a commission?
No, on every plan. Visitors pay your own Razorpay, Cashfree, PhonePe, PayU, Paytm, Stripe or PayPal account.
When do I get my money?
On your gateway's normal settlement cycle. Gotickt never holds it.
Can I sell reserved seats?
Yes, on Ultra Premium: draw your seat map or upload the venue's plan and Gotickt redraws it.
Can I stream my event?
Premium streams to ticket and virtual-pass holders with chat; Ultra Premium adds a private broadcast for invited special guests.
How do I check people in?
Open the gate scanner in your workspace on any phone and scan QR passes. Each code works once.
For brands, vendors and venues
How do sponsorships get paid?
You agree with the organiser and pay them directly. Gotickt only charges your yearly account.
What happens past my monthly lead limit?
New enquiries still arrive; their contact details unlock next month or when you upgrade.